News
May 25, 2010
Devon’s Social Care services are doing well
The Care Quality Commission, has reported that Devon County Council is doing well in its Annual performance Assessment Report for Adult Social Care services.
CQC is the new independent regulator of all health and adult social care services in England. They promote the rights and interests of all people who use services and are able to inspect services and take action where a service is not working.
From April 2010 all providers must show they are meeting new essential standards of quality and safety across all of the regulated activities they provide. The new system will make sure that people can expect services to meet essential standards of quality and safety that respect their dignity and protect their rights.
What the council does well.
People in Devon are able to access information about healthy living and well-being, through a single point of access called ‘My Devon customer Services' and also through an improved Internet site.
Older people living in Devon are increasingly able to access new initiatives which have been developed to promote well-being and focus on prevention of ill-health. This includes the Community Mentoring scheme, which engages people in social, and community activities and the Footcare projects, which are being rolled out across the area. Both of these initiatives have specific schemes for black and minority ethnic people. More people have been prevented from going into hospital with prompt support at home being provided through the Rapid Response teams. These joint health and social care teams offer a service to people in their own homes and there is evidence that they are effective.
What the council needs to improve.
People in Devon would benefit from a wider range of community based reablement and intermediate care options to help them leave hospital promptly and return to independent living.
The council is currently consulting with partners to agree the best ways of meeting this need. An urgent care working group is considering ways to increase the range of community reablement services. People coming to the end of their lives do not have the support of a clear, joint strategy or agreed standards to increase their choice and self-determination.
The council and PCT are working together to develop a strategy. A project team, led by a nurse from the PCT, is taking forward the draft minimum standards for end of life care which have been drawn up in consultation with providers.
The council needs to develop ways to demonstrate how services improve the quality of life for people using them. Throughout this year individuals and a much wider range of representative groups will have the opportunity to feed their experiences directly into CQC.
LINK Devon submitted feedback which has been received and logged, relating to NHS Providers and Commissioners in Devon, to the CQC at the beginning of the year. LINk Devon is particularly keen that the views and experiences we have gathered through our extensive and wide ranging engagement activities will be submitted to a body such as CQC and we will endeavour to keep Devon in touch with how they use this evidence in their monitoring of health and care services across Devon.
From April 2010 all providers must show they are meeting new essential standards of quality and safety across all of the regulated activities they provide. The new system will make sure that people can expect services to meet essential standards of quality and safety that respect their dignity and protect their rights.
What the council does well.
People in Devon are able to access information about healthy living and well-being, through a single point of access called ‘My Devon customer Services' and also through an improved Internet site.
Older people living in Devon are increasingly able to access new initiatives which have been developed to promote well-being and focus on prevention of ill-health. This includes the Community Mentoring scheme, which engages people in social, and community activities and the Footcare projects, which are being rolled out across the area. Both of these initiatives have specific schemes for black and minority ethnic people. More people have been prevented from going into hospital with prompt support at home being provided through the Rapid Response teams. These joint health and social care teams offer a service to people in their own homes and there is evidence that they are effective.
What the council needs to improve.
People in Devon would benefit from a wider range of community based reablement and intermediate care options to help them leave hospital promptly and return to independent living.
The council is currently consulting with partners to agree the best ways of meeting this need. An urgent care working group is considering ways to increase the range of community reablement services. People coming to the end of their lives do not have the support of a clear, joint strategy or agreed standards to increase their choice and self-determination.
The council and PCT are working together to develop a strategy. A project team, led by a nurse from the PCT, is taking forward the draft minimum standards for end of life care which have been drawn up in consultation with providers.
The council needs to develop ways to demonstrate how services improve the quality of life for people using them. Throughout this year individuals and a much wider range of representative groups will have the opportunity to feed their experiences directly into CQC.
LINK Devon submitted feedback which has been received and logged, relating to NHS Providers and Commissioners in Devon, to the CQC at the beginning of the year. LINk Devon is particularly keen that the views and experiences we have gathered through our extensive and wide ranging engagement activities will be submitted to a body such as CQC and we will endeavour to keep Devon in touch with how they use this evidence in their monitoring of health and care services across Devon.